FREE SHIPPING ON ORDERS OVER ₹15,000○THE NEW EDIT IS NOW LIVE○EARLY ACCESS FOR LIST MEMBERS○FREE SHIPPING ON ORDERS OVER ₹15,000○THE NEW EDIT IS NOW LIVE○EARLY ACCESS FOR LIST MEMBERS○
The EditTrendingApparelJewelleryBeautyJournalContactBag
Customer Care

Grievance Redressal

At NOEVE, we believe in providing a premium experience not just in our products, but in our service. If your experience has fallen short of expectations, our Grievance Redressal Mechanism is here to help resolve your concerns promptly and fairly.

Level 1: Customer Support

Your first point of contact for any concerns regarding your order, products, or experience should be our dedicated Customer Care team.

  • Email: support@noeve.store
  • Response Time: Within 24-48 business hours.

Level 2: Grievance Officer

If your query remains unresolved after contacting Level 1 support, or if you are dissatisfied with the resolution provided, you may escalate the matter to our Grievance Officer.

Grievance Officer Details

Name: Ms. N. Sharma

Email: grievance@noeve.store

*Please include your order number and previous ticket ID when escalating your issue.

Resolution Timeline

We aim to resolve all grievances within a maximum of 30 days from the date of receipt, in accordance with applicable consumer protection guidelines.